Our Mandate
The Ticking Time Bomb
- Disordered…5% of population cost 45% of HC spending ($1.2 trillion)
- Disorganized…50+% of chronic patients have no written plan
- Disconnected…Under 3% of patients use a Patient Portal
- Dissatisfied…74% of patients are unhappy
- Disillusioned…60% of physicians do not recommend their profession
- Disgruntled…76% of physicians suffer burn out
- Disengaged…80% of physicians desire more patient engagement
- Dislodged…10,000 people turn 65 years of age every single day
The wake-up call has been placed
"Patients can be seen as representing an ATM."
Antul Gawande, "The Cost Conundrum," New Yorker, June 1, 2009
The shift away from today’s provider-centric, fee-for-service approach to more global payment models (bundled, shared savings, ACOs) will accelerate market-driven consumerism.
Increased provider risk assumption means they will really care about outcomes, igniting a sea change in how they will care for patients.
Healthcare was once a single-chain, supply side, wholesale industry; it is edging toward becoming a hyper-competitive, multi-chain, demand-driven industry.

It’s essential to invert a system that is heavily weighted toward repair rather than earlier intervention, prevention and wellness.
Healthcare has long been a high-touch business; going forward, healthcare will be a 24/7, location-independent, experience-based business.
The race from Volume to Value is on
"The simultaneous pursuit of improving the patient experience of care, improving the health of populations, and reducing the per capita cost of healthcare."
The Triple Aim

We are committed to the Quadruple Aim…the fourth dimension is a better Physician Experience (new workflow tools, sustainable work style, income stability, emotional reward)

The components of the Triple or Quadruple Aim are not independent of each other.
Lower costs and better outcomes will result from improved physician and patient satisfaction.The linchpin to satisfaction is the enhanced healthcare experience.
Patients are human beings,
not population data sets.

Fueled by government subsidies, the rush to control data has been directed almost exclusively at providers.
This first generation technology is decades behind physician’s civilian life technology use:
- spawned by practice management billing needs
- aggregating and shuffling raw data
- lacks interoperability
- delivers poor usability
- weak on customization and personalization
- void of meaning and actionable insights













